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On-Site Support IT Engineer - Specialist(m/w)

Für unseren Kunden, einem international tätigen Konzern im Bereich Elektrotechnik, suchen wir engagierte Mitarbeiter für die Position On-Site Support IT Engineer - Specialist


The On-Site Support Engineer is responsible to support Company’s workplace and infrastructure equipment (including network related ones) physically on-location at our facility in Vienna.

What you will do:

  • Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk

  • Provide Hardware Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one

  • Provide Asset Tracking services for workplace equipment. Assure Configuration Management Database is updated

  • Provide Hands-On support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team

  • Deploy and manage non-network attached printers, local storage devices and miscellaneous peripherals

  • Provide physical on-site and/or remote support services for end users in remote locations

  • Provide on-site support for any activities for server maintenance upgrades

  • Provide L1 support for audio/ visual equipment

  • Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users

  • Perform and support hardware and software install, updates and downloads for desktops, laptops, smart phones/tablets and other mutually agreed and defined devices

  • Coordinate with external vendors for service to location infrastructure components

  • Provide installation /relocation /disposal of network printers

What is helpful to be successful in this role:

  • Experience with end user IT support, SLAs, customer satisfaction metrics

  • Familiarity with ITSM tools such as: Jira, ServiceNow, Remedy or similar

  • Interest and experience in Networking: TCP/IP, basic scripting (Powershell, Visual Basic, C++ or similar)

  • Overview and/or experience with IT security technologies: firewall, antivirus, end user security in general

  • Fluency in English and German (Speaking, Writing, Reading)

  • Overall technical understanding of, interest in and natural willingness to constantly learn about IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.)

  • Innovative and creative, quickly takes initiative

Nice to have:

  • Microsoft certified professional

  • SCCM, AD, McAfee, MS Outlook, Office 365

Wir bieten:

  • Arbeit in einem kleinen Team für ein namhaftes internationales Unternehmen

  • Teilnahme an Ausbildungsmöglichkeiten für interne Mitarbeiter

  • Internationales Arbeitsumfeld, welches zur Weiterbildung fordert und auch fördert

  • Mittelfristig: Möglichkeit des Transfers in das Kernteam des Kunden mit breiten, internationalen Karrieremöglichkeiten

Unsere leistungsorientierten Gehaltsmodelle belohnen außergewöhnliches Engagement. Das Bruttojahresgehalt beträgt laut Kollektivvertrag EUR 44.600-- brutto p.a. Das tatsächliche Gehalt ist abhängig von Ihrer beruflichen Qualifikation und Erfahrung.

Wenn Sie als Teil unseres Teams an unserer gemeinsamen Erfolgsgeschichte teilhaben möchten, freuen wir uns, wenn Sie ihre Bewerbungsunterlagen elektronisch an versenden.

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